Return Merchandise Authorization

In order to guarantee a high-quality customer service please refer to the following RMA form (online or offline) for HaslerRail items. This procedure is applied to all kinds of merchandise return to HaslerRail for repair without exception.

Important: No transport costs will be accepted unless preapproval with HaslerRail. For warranty returns please contact HaslerRail for coordination of transport with exact dimension and weight of the parcel.

Customer Area: We are glad to inform you, that the RMA portal has been modified. We are now able to provide you with the complete information about your repair. We have a tracking system which gives you the full overview of pending and also closed repairs. You are able to get your RMA number instantaneously.
In order to benefit from this service you need to fill out your RMA request in the customer area. In case you do not have a login yet please register here.
 
 

For further informations please contact:

After-Sales Service / Support Contacts
Phone +41 (0)31 990 72 20
Fax       +41 (0)31 990 72 27
service(at)haslerrail.com